Clients’ preferences are subjective individual tastes, likes and dislikes, and predispositions. When you want to translate your documents to reach consumers from other cultures, you need to consider their personal preferences to get the best possible results. This could only be achieved through professional linguistic services.
Before hiring a language services provider (LSP), there are some questions you should ask yourself and your provider. Here is a list of essential questions to ask before contracting these services:
Can I access customer support when I need it?
If your LSP offers 24/7 language services, you want to be sure that you are able to get customer support 24/7 as well. If you have an issue that requires assistance from your provider after business hours, make sure to ask your LSP if they offer customer support 24/7, 365 days a year.
Do they charge a higher rate for on-demand services provided outside of regular business hours?
When looking for a LSP, be sure to ask if there are higher fees associated with after-hours work, especially for on-demand services. Language barriers can come up when you least expect them, so consider if there is any additional cost associated with this.
Do they have experience in translating for my industry?
You need to know if they can handle a project specific to your industry (clinical trials, technical manuals, marketing releases, or legal contracts, for example). Translators must have highly specialist knowledge of the industry in order to get reliable, quality translations.
What is the range of services offered?
An ideal LSP is one that delivers text translation, website localization, and more services! Just make sure that quality is guaranteed for every service offered.
Are they willing to negotiate prices?
Normally, a LSP has their rate cards and bases their quotes on that file. However, you can ask for a quote and prepare yourself to negotiate. Usually, a LSP is flexible in meeting your needs. Depending on your documents and the frequency that you need the services, the LSP is willing to negotiate prices, as this shows that they fully understand your business operations, needs, and goals. Of course, keep in mind that you are hiring professional services.
Our team of professional translators specialized in localization can help you expand in Spanish-speaking countries. GITS is a company that offers customized translation services & localization solutions tailored to your business. Do not hesitate to contact us through our web page, email, Twitter, or LinkedIn. We offer solutions and provide you with the service that best suits your needs.
Focus on your company’s core business, we translate your content!
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